Customer Testimonials

Excellent!

It’s the only branch I trust to take my car for maintenance and repair. I’ve been going to them for almost 9 years and they have never let me down.

Great experience! I had an appt for an oil change. It was done on 45 mins. Paul was very nice checking in and out and called me once my car was ready.

Easy to work with and laid back.

It’s a pretty good dealership the amenities are nice especially when you’re waiting for Service work on all good experience. Everybody knows their job.

My mom usually brings my car in for me while I'm at work but today I had to do it. Everyone was very polite and pleasant. It was a good experience.

Was excellent as always

Time to get my 2020 Honda CRV exl serviced for the first time, so I called Sussex Honda, spoke to Donna and she listened to my service items, including an open recall. Donna provided a loaner while they serviced my vehicle. All went well, they completed the work in the same day, and my Service Advisor, Dan Bronson, kept me informed, explained what work was necessary, and some that wasn't. A great experience, no hard upsell, and I'm very satisfied. Highly recommend!!

Marvin Comick and the entire team was very friendly, helpful and extremely knowledgeable.

Always good dealing with Sussex Honda! Great staff.

Amazing experience all around buying a Pilot with Kaia as our salesperson!! She was so nice, knowledgable and amazing through the whole process and would recommend her over and over again!! Simon also helped us out and he was great as well!

(Translated by Google) Oh, that place is excellent! The service is very good, the staff is very knowledgeable and professional. Thank you so much for your attention. (Original) oh ese lugar es excelente las atenciones son muy buenas, el personage muy capacitado muy profecional, gracias mil por tus atenciones

Sussex Honda services my car for oil changes and other maintenance. They are convenient and timely. Its easy to get appointments and everyone is very pleasant and friendly

Always great service. They do get backed up sometimes but always do their best to get you on your way.

Sussex Honda has a wonderful service department. The ability to also have a free loaner car available a major plus. Service and loaner are why I stuck with Honda and bought my 2025 here. My third Honda!!!

My favorite dealer....one of the reasons I buy Honda! They are honest and friendly.

Service department is top notch. Great people, clear communication, fair prices. All good things.

I felt like a queen. April Bradley, Amanda and Mr. BOB Was all awesome and prefessional. They all went above and beyond. I felt so comfortable. Ms. April answered all my questions.

I’ve been a longtime customer at Sussex Honda and have had a consistently excellent experience at the service center . It’s such a relief to work with knowledgeable, professional staff who are honest and trustworthy. When you have to rely on someone else’s opinion of whether or not a service, a new part, or replacement is needed, these guys have earned my trust. There are plenty of times they said I didn’t need something I thought I might, that a service was simpler than expected so it was less money or free (yes, FREE!). So when they ... Read More

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Google - Apr 23, 2026

I’ve been a longtime customer at Sussex Honda and have had a consistently excellent experience at the service center . It’s such a relief to work with knowledgeable, professional staff who are honest and trustworthy. When you have to rely on someone else’s opinion of whether or not a service, a new part, or replacement is needed, these guys have earned my trust. There are plenty of times they said I didn’t need something I thought I might, that a service was simpler than expected so it was less money or free (yes, FREE!). So when they say something is needed, I believe them and pull out my credit card without suspicion. It’s a great relationship.

I cannot recommend this place enough. If you’re looking for someone trustworthy, reliable, and no B.S– you need to buy a car from Chris. He’s the best

Just leased a brand new 2026 Honda crv Gary Zinn who my family deals with is great and very helpful. I recommend using him when you need to purchase a car !

Great dealership to deal with, Marvin went out of his way to help me, , would definitely purchase a vehicle from them again thanks for everything John

Great team! Always friendly and efficient !!

Had the smoothest car buying experience ever at Sussex Honda. Gary helped me take a look at new Honda Civic Si. There was no pressure, and clear communication the entire time. Highly recommend them if you are looking for a transparent car buying experience.

First of all, we had an awesome welcoming. Judy Rawcliffe. She received us with a big smile that lasted until we left the dealership. She was patient, and we cannot describe in words how helpful she was during the process of selecting the car we needed. She never pushed us or made us feel obligated to buy the car. She helped us to get the maximum discounts and leave the dealer with the car we wanted and with the finance we wanted. Her dedication to ensuring our satisfaction was evident, and we left feeling confident in our purchase. We highly ... Read More

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Google - Mar 29, 2026

First of all, we had an awesome welcoming. Judy Rawcliffe. She received us with a big smile that lasted until we left the dealership. She was patient, and we cannot describe in words how helpful she was during the process of selecting the car we needed. She never pushed us or made us feel obligated to buy the car. She helped us to get the maximum discounts and leave the dealer with the car we wanted and with the finance we wanted. Her dedication to ensuring our satisfaction was evident, and we left feeling confident in our purchase. We highly recommend her to anyone in search of a new vehicle, as her exceptional service truly made all the difference.

Amazing people fast work, was quick and easy

I had a great experience and enjoyed my time at Sussex Honda! Enjoy your day!

No complaints about this dealership. I bought my car here and have never had any issues with appointments.

On, time, communicated efficiently, quick service.

Great experience with this car service. The staff was friendly, professional, and got the job done quickly. Everything was explained clearly and the quality of work was excellent. I’ll definitely be coming back and would recommend them to others.

I always get great service when I bring in my Pilot. The service team is awesome!

Fast,efficient service

Jeff Stoveken was very kind and also thorough in his explanation when my car needed to be serviced. Thank you for making it an absolutely pleasant experience, Jeff!

The waiting room is a very comfortable space. I was kept informed of the progress with my service. Jeff S. goes above and beyond.

Our new 2025 Ridgeline had an intermittent “blind spot detection problem see dealer” error showing up on our dashboard. The dealership we purchased it from kinda blew us off because they couldn’t immediately get it to come up and no codes were being thrown. It came on again on our way home and we decided to swing into Sussex Honda. We’ve never been here before but Danny (service advisor)created an appointment for us and treated us like we were repeat customers that had been going there for years!! After one day of trying to find the problem unsuccessfully ... Read More

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Google - Feb 18, 2026

Our new 2025 Ridgeline had an intermittent “blind spot detection problem see dealer” error showing up on our dashboard. The dealership we purchased it from kinda blew us off because they couldn’t immediately get it to come up and no codes were being thrown. It came on again on our way home and we decided to swing into Sussex Honda. We’ve never been here before but Danny (service advisor)created an appointment for us and treated us like we were repeat customers that had been going there for years!! After one day of trying to find the problem unsuccessfully we were offered a loaner car and the promise of the problem being found. After a week of them trying it finally came up again (completely unexpectedly of course).Through extensive detective work because it still wasnt giving a fault code they were able to trace it to a tiny little radar sensor intermittently failing and made the repair. I can’t express enough how courteously we were treated and how happy we are that the problem was resolved! Thank you Danny for your perseverance!! ⭐️⭐️⭐️⭐️⭐️. 10/10 would recommend

The service was prompt, efficient and reasonably priced. Overall it was a great experience and I will continue to use them.

Overall, the service here is good, but why does it take 2 hours to get an oil change?

Professional and efficient. Good reason to use this dealer. Car exterior cleaned when done.

I took my car in for an oil change & tire rotation. I called around to 3 other auto mechanics for pricing and by surprise Honda was the least expensive. Once I got there, Daniel, service department specialist, was attentive to my questions and clear about what work was to be done. He did say that I was up for my transition fluid to be changed. He said it was recommended to change it every 30,000 miles. My car is at 42,000 miles. The question I had was did I really need my transition fluid changed? That added on to the bill by ... Read More

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Google - Feb 11, 2026

I took my car in for an oil change & tire rotation. I called around to 3 other auto mechanics for pricing and by surprise Honda was the least expensive. Once I got there, Daniel, service department specialist, was attentive to my questions and clear about what work was to be done. He did say that I was up for my transition fluid to be changed. He said it was recommended to change it every 30,000 miles. My car is at 42,000 miles. The question I had was did I really need my transition fluid changed? That added on to the bill by another $169.95. I was told by others after the fact that changing the transmission fluid is not necessary. In am not sure what is true but everyone I ask never had their transmission fluid changed. Honda did not charge me for the tire rotation which was going to be another $20. Daniel was a good listener & helpful.

Always quick and easy experience with any recall issues.

Great service. I was afraid my bill for fixing the heater on our Honda Odyssey was going to be very expensive. Danny put as at ease, the repair was quick but they triple checked the van before returning it to us. The bill was under $200 and they washed the van. Very happy will recommend Sussex Honda.

Ask for Amit 👍 Love my new M2

Amazing service. My service rep was phenomenal and so was everyone else at this place. Absolutely great service coming from a place where I had bad service this dealership is a breath of fresh air. They were all great.

The most seamless car purchase I’ve ever made. Judy was the best!! So friendly and knowledgeable. She made sure I knew what all the features were on my new CRV. I’d highly recommend this dealer to everyone.

Towed a vehicle in for a customer

Good group of sales staff (Judy is great and very personable.) - service staff is equally as cool and they even installed an upgraded undertray for my Type R free of charge with an oil change which would never happen as easily at any other dealership I've dealt with.

Since moving here from out of state a year and a half ago, I’ve been bringing my car to Sussex Honda for all its servicing. Moving to a new area and finding a new mechanic can be stressful, but this team made it easy. Everyone in the service department is so friendly and they truly seem to care about both me and my car. They have such a high level of confidence in the Honda product, which is incredibly reassuring. I’m relieved every time I visit that I have such a reliable and dependable car, backed by equally ... Read More

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Google - Jan 28, 2026

Since moving here from out of state a year and a half ago, I’ve been bringing my car to Sussex Honda for all its servicing. Moving to a new area and finding a new mechanic can be stressful, but this team made it easy. Everyone in the service department is so friendly and they truly seem to care about both me and my car. They have such a high level of confidence in the Honda product, which is incredibly reassuring. I’m relieved every time I visit that I have such a reliable and dependable car, backed by equally dependable mechanics and service advisors. If you’re looking for a team that is professional and genuinely cares, this is the place!

This place is amazing! They worked so well to get me a car with a financing plan I could handle. I am 24 years old, and this is my first car purchase. The experience was exciting and positive. Kaia is the best! Go to her!

Gary was very helpful and made it a quick and easy process.

The staff was very professional and helpful. I got exactly what I wanted for the price I wanted to pay. They will work with you. Overall it was a very positive experience. Thank you Jenny and April.

Great service and communication. Fair price as well n

NIGHTMARE. Still waiting for my registration from them after 5 weeks. Gave me a DIRTY loaner car with a half a tank of gas (I guess because it was an EV it was suppose to last) Had to scream to get the car they sold me cleaned. Just a horrendous experience. Now I can't wait for the service department. HELP ME!!!

Read at DealerRater

Great service!

These folks were extremely straightforward. No hidden unexplained gimmicks. Very nice people and my purchase was very very easy. Thanks, George (and the rest of your team too).

I had an excellent experience at this dealership from start to finish. The entire process was smooth, transparent, and completely stress-free—no pressure, no games, just honest and professional service. The pricing was fair and everything was clearly explained, which I really appreciated. A huge thank you to Judy for making this such a great experience. She was knowledgeable, patient, and truly went above and beyond to help me through every step. Her professionalism and kindness made a big difference, and she made sure I felt confident and comfortable with my purchase. I highly recommend this dealership to anyone looking ... Read More

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Google - Dec 26, 2025

I had an excellent experience at this dealership from start to finish. The entire process was smooth, transparent, and completely stress-free—no pressure, no games, just honest and professional service. The pricing was fair and everything was clearly explained, which I really appreciated. A huge thank you to Judy for making this such a great experience. She was knowledgeable, patient, and truly went above and beyond to help me through every step. Her professionalism and kindness made a big difference, and she made sure I felt confident and comfortable with my purchase. I highly recommend this dealership to anyone looking for a trustworthy and pleasant car-buying experience. Thanks again to Judy and the whole team!

Very professional! They get the job done and explain what was completed and why. I also love the loaner car option!

i had such a lovely experience! Kaia helped us from the very beginning and was so kind. every other employee was also kind and helpful. i felt like they genuinely cared about finding something perfect for me. i left with a beautiful vehicle from here all thanks to the sussex honda!

The service department was very convenient. Months ago it took them like 10 minutes to fix a headlight and recently it took them like 20 to fix my high beam lights. Will be back again if something happens to my car.

Service Advisor Jeff is always professional and explains everything. Service is always the best and a pleasant experience. I love my Honda.

Fast service

Always a positive experience.....whether it be Sales...parts and of course Service

Costumer service is great and very friendly staff.