Customer Testimonials

Phenomenal experience, very straightforward pricing and a ton of discounts, fair trade-in value, whole process took half the time as our last purchase. Can’t recommend them enough! Love our new ridgeline, shout out to Christina our sales rep!

Great service and genuine diagnosis...No up-sell.

My experience at Sussex Honda was superb. It was my first time buying a new car, I traveled over an hour away, and I had some issues with updating my car insurance — despite all that, George and Bob made the whole experience easy, smooth, and headache-free. Very happy with my car, very happy with the experience, and the trip to Sussex Honda was well worth it. Highly recommend!

Terrific service. Helpful and friendly. Its always a long wait but the lounge is clean and has snacks and wifi. Excellent place.

I appreciate Sussex Honda, they are focused on what I need. The work is good and customer service is fabulous.

$282 for oil, tire rotation, & all wheel drive differential fluid, took an hour. $160 service coupon was promised when I sat down, only $24 discount actually applied to bill. Manager speculates wildly that I must have chipped paint off the top edge of the hood on a 2025 HRV with a plastic ice-scraper & denies warranty coverage. I did not. (How bad must the paint be if this is even possible?) I'm left with the impression that the staff are very casual with details/ creatively lazy & the cars poor quality.

Gary Zinn was absolutely amazing to work with. Everyone there was extremely friendly and environment was great! Definitely recommend to anyone

My service was outstanding! I was treated very well. My vehicle was done ahead of the anticipated time. Only gratitude for the service. Thank you

This is the best car dealership in NJ. They go over and above to make the car buying a positive experience not like other places I have been. I would not go anywhere else !!

I had a great experience buying my Honda CR-V from April! She was extremely knowledgeable, helpful, and her customer service was outstanding from start to finish. She made the entire process so easy and stress-free. I was able to put down a deposit and come back another day to complete the paperwork, so I didn’t have to spend hours sitting at the dealership. I really appreciated how smooth and efficient everything was. I highly recommend April to anyone looking to buy a car! You won’t be disappointed!

I LOVED my experience with Sussex Honda! April was super friendly and helpful. I found the perfect fit! Can’t wait to do more business with her in the future. I love my new car!!

Ms. Murphy provided friendly and professional service.

Very professional and efficient service department. Everything was explained in detail.

I brought my 2018 Honda CR-V to Sussex Honda to resolve a rear brake issue, and the service was outstanding. They diagnosed and fixed the problem efficiently. A special thank you to Jeff Stoveken and Logan Russell for their excellent communication, professionalism, and straightforward service. Highly recommend this team for anyone needing reliable maintenance.

I love the way this dealership help me . They all were accommodating in my rushed short time . Even on the weekend when I was searching for a vehicle of choice they answered all my questions by text as on Sundays they are closed. Very pleased I chose this dealership. My sales lady ( Christina) was very pleasant to work with. Kudos to all I worked with as it was a plus experience. 10 + dealership & employees

Was taking care very seriously thank you

The service was great and fast. The staff was very friendly and explained the results of my service.

I finalized my purchase of a 2026 Honda Passport TrailSport Elite yesterday afternoon. From beginning to end, Sussex Honda made this purchase a breeze. I live about 45 minutes from the dealership, but they had the color I wanted delivered. The internet sales specialist, Amanda, worked with me and kept me informed about the vehicle's delivery date to the dealership. Since I didn't live near the dealership, Amanda helped me negotiate the price via text message with her manager's help. When the car arrived, I secured it by text, went in for the test drive and final negotiations on ... Read More

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Google - Oct 4, 2026

I finalized my purchase of a 2026 Honda Passport TrailSport Elite yesterday afternoon. From beginning to end, Sussex Honda made this purchase a breeze. I live about 45 minutes from the dealership, but they had the color I wanted delivered. The internet sales specialist, Amanda, worked with me and kept me informed about the vehicle's delivery date to the dealership. Since I didn't live near the dealership, Amanda helped me negotiate the price via text message with her manager's help. When the car arrived, I secured it by text, went in for the test drive and final negotiations on my trade, and purchased it the next day. The salesperson I dealt with, Christina, was friendly, knowledgeable, and extremely helpful. Not only did they stick to the original text-message negotiation, but they even beat that price. I also secured the interest rate I wanted. I even got cross bars installed on the roof rails while I waited to complete the final paperwork. I also forgot to bring the title for my trade-in to the dealership, and they arranged for an employee to meet me at my house to pick it up. The sales manager, Simon, was also extremely helpful and a pleasure to work with. I highly recommend this dealership to anyone looking to purchase a Honda. There were no high-pressure tactics like those at highway dealerships, or any crazy dealer add-ons you sometimes get. Overall, it was a great car-buying experience.

Quick response, easy explanation, minimum hassel, decent deal.

I purchased my S2000 from Sussex Honda. Everything was very smooth. Judy was amazing to work with. Thanks for Simon and Amanda for providing me with what I asked for prior to my trip. Would definitely recommend them to anybody looking to purchase a vehicle.

Sussex Honda is the only place to go for your new vehicle. Gary Zinn is our salesman....great salesman! Thank you Gary!

Huge shoutout to Sussex Honda! Got me in same-day for my recall and oil change and had me out the door in no time. Super quick service!

Service was quick. Nice to have my car washed, too!

Don’t hesitate to use this dealership they are the best!! I purchased a used vehicle for my daughter here and I also own a Honda. The service department is outstanding in every way! They are honest, trustworthy, and always pleasant. Ive owned many different car manufacturers and now am Honda loyal!

Sussex Honda was fabulous to deal with! The work was done quickly and they took their time to explain some details we needed and on top of that the car was washed. Everyone was very friendly and helpful. I would highly recommend them! Wonderful to work with!

Great experience, really good work and very courteous. Danny was excellent, and when my car was cleaned and vacuumed, the tech found a chain I lost under the seat and gave it to me. Thank you.

Excellent experience ,very professional staff with no pressure. Judy was a pleasure to work with.

I purchased a new vehicle from Sussex Honda in Aug 2026 and found the team at the dealership very knowledgeable, trustworthy and reasonable. However, their response to an unforeseen challenge with the vehicle revealed their stellar performance in my book. I was prepared to battle with the dealership to address a problem, but the Sales Manager offered a profound apology (note that the issue was unrelated to anything the dealership did) and a solution which was the best option for me. Within a matter of a few days, the problem was fully resolved and I walked away very satisfied. This dealership ... Read More

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Google - Sep 9, 2026

I purchased a new vehicle from Sussex Honda in Aug 2026 and found the team at the dealership very knowledgeable, trustworthy and reasonable. However, their response to an unforeseen challenge with the vehicle revealed their stellar performance in my book. I was prepared to battle with the dealership to address a problem, but the Sales Manager offered a profound apology (note that the issue was unrelated to anything the dealership did) and a solution which was the best option for me. Within a matter of a few days, the problem was fully resolved and I walked away very satisfied. This dealership is a winner!

Awful dealership had my car for 3 months to ding out there was something wrong with the engine and they wouldn’t help at all the cost to fixed it not half nothing I’ve only had the thing for 3 months ridiculous will never go back and I suggest getting your car looked at the day you leave the lot otherwise you might have to pay for something that’s almost half the cost of the vehicle like me and an experienced mechanic had told me that it was something prior that should have already found and fixed

I love the staff here. Very kind and communicative maintenance team and every time I buy a new car I shop here because the team is genuine and doesn’t upset me with the sort of icky hard sell bs that many dealerships are known for. Sussex is my spot. Gary is my guy.

I recently purchased my Honda crv hybrid. Customer service was very friendly. The sales executive morvin help me to get the car and paper work very friendly. Highly recommend this Honda show room.

Just bought a Passport. April in sales is friendly, very professional, and knowledgeable. Made the buying process easy. The dealership is very nice with a good selection of different models and colors. If shopping for a Honda give Sussex Honda a try you’ll be very satisfied. Highly recommended.

I researched the vehicle I was interested for nearly a year before preparing to purchase. I was confident I would have my pick of vehicles when the time came but that was not the case. I had specific year, trim and mileage/condition in mind and landed at Sussex Honda. From the moment I clicked the little send me info box to closing, my product consultant Judy was professional, friendly and efficient every step of the way. I left feeling satisfied with my purchase and like the sale actually mattered to Judy and the dealership. No fast talking, no hidden ... Read More

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Google - Aug 20, 2026

I researched the vehicle I was interested for nearly a year before preparing to purchase. I was confident I would have my pick of vehicles when the time came but that was not the case. I had specific year, trim and mileage/condition in mind and landed at Sussex Honda. From the moment I clicked the little send me info box to closing, my product consultant Judy was professional, friendly and efficient every step of the way. I left feeling satisfied with my purchase and like the sale actually mattered to Judy and the dealership. No fast talking, no hidden add ons or fees and they were able to help me get a lot of paperwork ready beforehand so we were well-prepared for the closing. Simon was filling in for the finance specialist and stayed late to finish my paperwork. He was really personable and friendly too - if he isnt making dealership TikToks he should be because he is hilarious! He was well versed in the paperwork and was able to explain eveeything to me quickly and efficiently. I will be back! But hopefully not for another 10 years, which is how long I had my last Honda. Highly recommend!

Great service and friendly staff. They keep you informed of the wait time and offer loaner cars.

While traveling in another state Sussex Honda was able to get me in, in a moments notice. Very accommodating, quick and efficient. Bravo Zulu!

Reasonable prices.

Oil change took longer than expected

I just bought my first ever Honda and I couldn’t be happier with my experience. Kaia and Chris were phenomenal and I’d recommend this dealership to everyone.

Highly recommended dealership. Knowledgeable, attentive and friendly staff. No hassles, no gimmicks, a positive purchasing experience. Will return for future auto needs.

If I could give the Dealership a 10, I would. We live at the Jersey Shore and was vacationing in Hawley PA. Saturday morning my battery in my 2022 honda accord car died. Luckily we had a jump pack and started it. Then we called Matt Burne Honda in Scranton, PA. Talked to a virtual,couldn't speak to a "person". Drove 40 miles only to be told they wouldn't help us. They were busy. 👎 So, I called Sussex Honda. And, they couldn't have been more helpful over the phone. Told us to bring the car in and they ... Read More

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Google - Aug 4, 2026

If I could give the Dealership a 10, I would. We live at the Jersey Shore and was vacationing in Hawley PA. Saturday morning my battery in my 2022 honda accord car died. Luckily we had a jump pack and started it. Then we called Matt Burne Honda in Scranton, PA. Talked to a virtual,couldn't speak to a "person". Drove 40 miles only to be told they wouldn't help us. They were busy. 👎 So, I called Sussex Honda. And, they couldn't have been more helpful over the phone. Told us to bring the car in and they would help us. We drove 42 miles back into Jersey. We had one heck of a morning. When we arrived everyone we spoke to were so friendly and went above and beyond to help us. The mechanic looked over our vehicle and found it was only the battery we needed. And we were good to go. I highly recommend Sussex Honda.#1 👍

Extremely disappointed with the parts department here. I recently bought a Certified Pre-Owned Honda and wanted to support my local dealership for a replacement passenger-side mirror glass (Part #76204-TG7-A91).The employee at the counter verbally quoted me around $324, which is close to the official Honda factory corporate MSRP of $312.04. However, when it came time to pay, they ran my card for $384—marking up the part significantly over the manufacturer's suggested retail price and sneaking in extra fees.Taking advantage of a customer walking in for a simple fix by charging well over MSRP is incredibly greedy. Authorized online ... Read More

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Google - Aug 3, 2026

Extremely disappointed with the parts department here. I recently bought a Certified Pre-Owned Honda and wanted to support my local dealership for a replacement passenger-side mirror glass (Part #76204-TG7-A91).The employee at the counter verbally quoted me around $324, which is close to the official Honda factory corporate MSRP of $312.04. However, when it came time to pay, they ran my card for $384—marking up the part significantly over the manufacturer's suggested retail price and sneaking in extra fees.Taking advantage of a customer walking in for a simple fix by charging well over MSRP is incredibly greedy. Authorized online Honda networks sell this exact genuine part for $210–$220. This dealership chose a quick, dishonest $72 profit over building a long-term relationship with a local resident. They have permanently lost all of my future service, maintenance, and parts business. Shop online and avoid the price gouging at this counter.

My husband brought our Accord in for an oil change and were offered a free recall replacement involving the axels and driveshaft. Since there was no additional cost, he agreed. This turned out to be a huge mistake. Our car had no issues and always worked very well, but suddenly after this job the car became undrivable. The steering wheel began pulling hard left once you reached about 10miles per hour. My husband had to have it towed back to the dealership by AAA and we were told the Electric Power Steering rack needed to be replaced. We were quoted $3800 ... Read More

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Google - Jun 1, 2026

My husband brought our Accord in for an oil change and were offered a free recall replacement involving the axels and driveshaft. Since there was no additional cost, he agreed. This turned out to be a huge mistake. Our car had no issues and always worked very well, but suddenly after this job the car became undrivable. The steering wheel began pulling hard left once you reached about 10miles per hour. My husband had to have it towed back to the dealership by AAA and we were told the Electric Power Steering rack needed to be replaced. We were quoted $3800 for the entire job and told the car was only worth $3500. I tried asking what happened and how the part broke and Jeff and Tom both swore the issue had nothing to do with them even though the timing was insane. Tom was extremely rude. I’ve never felt so uncomfortable during a phone call in my life. He was extremely smug despite my being polite and reasonable. I was also told that the parts they worked on and the rack were “nowhere near each other” and “on opposite ends of the car”. I was also told by Jeff initially that there was no documentation of the work they had done and no diagnostic report. There was later sent an invoice to me showing the cost of the work which we did not receive until I asked for it multiple times, but it didn’t actually state any details of the work itself or what had been done. Jeff told me that he had his foreman check the car himself and confirmed that the damage had not been done by Honda, which is amusing. Anyone would say the same thing to avoid getting in trouble. A child will more likely blame the family pet or a sibling to avoid getting punished. I emailed Jeff and asked what the foreman said caused the damage if not their work and he never responded. I called Honda corporate and they told us there was nothing they could do except put in a complaint against the dealership, they did try to see if there were any warranties for the part in question, but they found nothing. Next I called Honda again and spoke to the general manager, Cheryl. She was nice, but nothing came of it. I felt like she did try, but all she offered was to trade in the car towards something else. The cheapest option she had was $5000, and I knew we couldn’t afford that anymore than we could afford the repair. Cheryl later said we could possibly get money off the repair, but only $500. My husband insisted we have the car looked at by a different mechanic, so we had it towed to Mavis in Sparta. Chris there told me during our initial phone call that there are several ways to damage and/or effect the power steering rack during the work that was done - he said they were “right next to each other”, which showed me immediately that I was, at the very least, being lied to. Another mechanic at Mavis even told me that he never brings his own cars there for the same reason. He said at one point that “you bring your car there with one problem and it will come back with eight”. Mavis determined that, while the situation is entirely suspect (especially because the car showed no signs or symptoms that the steering rack was on its way out and the timing as well) there was no way to “prove” that it had been Honda’s work that broke our car beyond the obvious reason that it was in 100% working condition until they touched it. The one positive has been that, since we have four children, we also have an old Honda Odyssey, so my husband has still had a way to get to and from work. Cheryl did offer us a loaner car, but we felt extremely uncomfortable and did not accept that for fear that there would be strings attached. We will be having the repair done at Mavis, any time we’ve dealt with them they’ve shown great integrity and stand behind their work. We seriously regret ever having allowed the dealership to touch our car and we will never bring any vehicle there again. I am greatly frustrated with how we were treated and that they will never see any recompense for the position that our family has been put in.

Terrible staff terrible service. Driven by sells not actually quality work

I always liked coming here to get my oil change done but the person scheduling them seems to constantly mess them up. We have shown up and they didn’t have our appointment after a 25 minute car ride. You shouldn’t have to call and confirm every single appointment you make with a dealership I would expect this type of service at a cheap low rated service place.

NIGHTMARE. Still waiting for my registration from them after 5 weeks. Gave me a DIRTY loaner car with a half a tank of gas (I guess because it was an EV it was suppose to last) Had to scream to get the car they sold me cleaned. Just a horrendous experience. Now I can't wait for the service department. HELP ME!!!

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All I needed was a replacement key and fob. It took 5 appointments, 4 visits (almost 5 if I did not call the warranty company myself) to complete a simple task. It was almost like they did not want to put any effort into completing the task. Day before the first visit I was asked if I ordered the parts, if I knew what to order I would have had I known so they ordered the parts. Bring my car in and was told they ordered the wrong parts and I have to come back. Bring the car back after telling me they ... Read More

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Google - Jan 7, 2026

All I needed was a replacement key and fob. It took 5 appointments, 4 visits (almost 5 if I did not call the warranty company myself) to complete a simple task. It was almost like they did not want to put any effort into completing the task. Day before the first visit I was asked if I ordered the parts, if I knew what to order I would have had I known so they ordered the parts. Bring my car in and was told they ordered the wrong parts and I have to come back. Bring the car back after telling me they have the correct parts, now I was told they had to call the warranty company. Bring it back again and was told the warranty company wants to talk to me, they never told me that until I brought the car back on a Saturday and the warranty company was closed. I called the warranty company on Monday they called the dealer shortly after with approval number. Bring the car back again on a Tuesday and was told they never got the call. I said they can call now, 25 minutes later service advisor comes to the waiting room and says the warranty company put him on hold and I have to come back again. I told him I am not doing this again. So I called the warranty company from the waiting area and within 8 minutes I was talking to someone who said they did call the dealer weeks before, left voice mail with the approval number with an advisor and named the advisor. He would not talk to the warranty people on my phone so I asked the warranty people to call the advisor and 30 seconds later they did. I had to do most of the work myself. A complete lack of effort on the dealers part.

Incredibly disappointed when I called days ahead to make the appointment early in the morning and explain that I was going to stay and wait that it was going to take over two hours. When I explained, I know that an oil change only takes a half an hour. She said it’s going to take two hours at 9 o’clock in the morning other than that the service department themselves did a great job. They need to work on their appointment person.

I Have taken my car in several times for routine maintenance and about a year or so ago I noticed that the light on my gearshift was no longer lighting. I was then told that this model didn’t have a light which seemed odd since I’ve been driving the car for over a year and realized, of course that it lit each night when I turned the car on. Each time I took my car and I asked about it each time and each time was told no ma’am this model does not have a light inside. ... Read More

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Google - Sep 22, 2025

I Have taken my car in several times for routine maintenance and about a year or so ago I noticed that the light on my gearshift was no longer lighting. I was then told that this model didn’t have a light which seemed odd since I’ve been driving the car for over a year and realized, of course that it lit each night when I turned the car on. Each time I took my car and I asked about it each time and each time was told no ma’am this model does not have a light inside. Then three days ago, the light randomly turned itself back on for about 30 minutes and then shorted out again so once again when I took my car in for its maintenance, I asked about this light and was told about a dimmer Switch. I should add that I even had a photograph of the lit gearshift that I had taken during the 30 minutes. The light was on so that I could show them that it was lit.. I took it apart myself after watching a YouTube video where I discovered in fact there is a lightbulb that needs to be changed. I realize that this is something simple, but it’s annoying when driving the car and not certain where you’re shifting the vehicle and should have been a very simple fix to change a lightbulb. Overall, the car maintenance has been excellent, but I have found this particular situation to be very frustrating!

First visit to the service department for oil change and rotation went fine, however the following morning I walked out to find a rear lug nut laying in the driveway, apparently the tech forgot to tighten the last one. All other lugs were torqued to spec, I checked myself. I can only assume the tech made an honest mistake. But regardless it still happened.

All good things come to an end. Sussex Honda decided to start robbing their loyal customers. How dare you add a surcharge to a $700 repair bill because all I had on my was my credit card. That is the last time you rob me. I have taken my business elsewhere. It’s a shame. they have a very good service department but I will not pay a surcharge to use my CC. Also, you staff was very rude and unprofessional in handling an upset customer.

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If I could give zero stars, I would. I made a deal over the phone with a sales person and said I would accept the offer and come in to make the deposit on the car. I was called the same day to be told they made an error and can no longer offer me the price offered. After a conversation filled with misogyny, and gaslighting, with the manager, John, he finally agreed to honor the price he quoted. We agreed that I would come in to make a deposit in person and nothing would change. However, upon my arrival ... Read More

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Google - Aug 15, 2025

If I could give zero stars, I would. I made a deal over the phone with a sales person and said I would accept the offer and come in to make the deposit on the car. I was called the same day to be told they made an error and can no longer offer me the price offered. After a conversation filled with misogyny, and gaslighting, with the manager, John, he finally agreed to honor the price he quoted. We agreed that I would come in to make a deposit in person and nothing would change. However, upon my arrival the car was sold to another person who happened to be sitting there signing her paperwork as we spoke. I would steer clear of doing any business with this dealership. It is obvious that they lack integrity, professionalism, and respect for any customers.

Wish I can say good things. I made a deal with the sales person only to be called by the manager, John, to be told that they made an error and are rescinding the offer. After an unwarranted misogynistic and gaslighting conversation with this manager, he eventually agreed to honor the initial offer. We agreed that I would come in to make a deposit and nothing will change until then. Unfortunately, when I got there, the car I was sold. I would be cautious about doing business with the dealership as it is obvious they lack integrity and professionalism, and ... Read More

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DealerRater - Aug 15, 2025

Wish I can say good things. I made a deal with the sales person only to be called by the manager, John, to be told that they made an error and are rescinding the offer. After an unwarranted misogynistic and gaslighting conversation with this manager, he eventually agreed to honor the initial offer. We agreed that I would come in to make a deposit and nothing will change until then. Unfortunately, when I got there, the car I was sold. I would be cautious about doing business with the dealership as it is obvious they lack integrity and professionalism, and do not respect the customers

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The service was terrible - they said it would take less than an hour, after 2 hours I find the mechanic did the tire rotation without putting the hub caps on and didn't bother to ask the coordinator who was useless in the entire situation. so after waiting again, he puts the correct hubs and lugs on and doesn't bother to check the air or reset the tire sensors. They basically did everything wrong. I have complained to the service manager twice and all he could do was help me to reset my own tire sensor over the phone. ... Read More

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Google - Jun 26, 2025

The service was terrible - they said it would take less than an hour, after 2 hours I find the mechanic did the tire rotation without putting the hub caps on and didn't bother to ask the coordinator who was useless in the entire situation. so after waiting again, he puts the correct hubs and lugs on and doesn't bother to check the air or reset the tire sensors. They basically did everything wrong. I have complained to the service manager twice and all he could do was help me to reset my own tire sensor over the phone. TERRIBLE CUSTOMER SERVICE

Called about a vehicle they had on their website. After speaking to someone, we hopped in the car and drove a hour to go look, drive, and 99.9% purchase the car. Only to find out it wasn’t for sale because another dealership purchased it. Total waste of our time and gas. Bob the manager couldn’t even come out to apologize for the mishap. Sends an employee out to tell us while he’s talking to another employee inside flailing his arms up and down for whatever reason. Never do business with this crooked dealership. Ps they said they called ... Read More

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Google - Jun 25, 2025

Called about a vehicle they had on their website. After speaking to someone, we hopped in the car and drove a hour to go look, drive, and 99.9% purchase the car. Only to find out it wasn’t for sale because another dealership purchased it. Total waste of our time and gas. Bob the manager couldn’t even come out to apologize for the mishap. Sends an employee out to tell us while he’s talking to another employee inside flailing his arms up and down for whatever reason. Never do business with this crooked dealership. Ps they said they called us back 3x to say the car was sold already which was a total lie. We called from our cell phone and wouldn’t have kept driving is that was the case. Horrible dealership and manager.

I’ve always appreciated the friendly, professional staff at Honda Sussex, but my latest experience was deeply frustrating. My 2020 Passport Touring has been in for two separate FAKRA cable recalls (Honda Recall 23V-431) - a safety campaign covering 1.2 million vehicles with a known defect in the MOST audio harness - but the same loud cracking/popping noises, “Network Communication Lost” errors, and infotainment screen blackouts returned each time. Honda Sussex tried to repair it twice without success, despite Honda’s June 2023 service bulletin mandating an upgraded cable with a reinforcing shroud. On my third visit they then misdiagnosed the issue ... Read More

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Google - May 9, 2025

I’ve always appreciated the friendly, professional staff at Honda Sussex, but my latest experience was deeply frustrating. My 2020 Passport Touring has been in for two separate FAKRA cable recalls (Honda Recall 23V-431) - a safety campaign covering 1.2 million vehicles with a known defect in the MOST audio harness - but the same loud cracking/popping noises, “Network Communication Lost” errors, and infotainment screen blackouts returned each time. Honda Sussex tried to repair it twice without success, despite Honda’s June 2023 service bulletin mandating an upgraded cable with a reinforcing shroud. On my third visit they then misdiagnosed the issue as a $1,000+ amplifier failure. Now I’m forced to spend my own time researching, driving between dealers, and hunting for someone who will actually complete the proper, free recall repair.

You have the wrong number for the person you are reaching please stop

Went in for car maintenance and who ever work on my car damaged by sterling wheel cover and scratch threw my sterling wheel.. the free car wash the give is awhile if ur not gonna do it correctly then don’t give car washes.. I had to go and do my own car wash since it was left dirt.. idk if I will go back for any maintenance and if I do I will have to start taking picture of my car inside and out to make sure they don’t damage something else… awful day with Honda today and ... Read More

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Google - Apr 28, 2025

Went in for car maintenance and who ever work on my car damaged by sterling wheel cover and scratch threw my sterling wheel.. the free car wash the give is awhile if ur not gonna do it correctly then don’t give car washes.. I had to go and do my own car wash since it was left dirt.. idk if I will go back for any maintenance and if I do I will have to start taking picture of my car inside and out to make sure they don’t damage something else… awful day with Honda today and then they could do anything about it because the manager Thomas isn’t in 👎🏻 u could atleast give me a discount or offer to get me a new steering wheel cover.

I would have rated my experience negatively if possible. The Honda HR-V had a transmission issue covered by Service Bulletin 21-047, which extends the warranty to 7 years or 150,000 miles. Unfortunately, the dealership declined to honor this warranty and instead suggested that I either trade in the vehicle or incur costs exceeding $8,000 for repairs. After filing a complaint with corporate, I took the HR-V to Hackettstown Honda, where they fully covered the necessary repairs. I recommend avoiding the Newton dealership and instead making the drive to Hackettstown, as they prioritize customer advocacy and stand by their products.

I have never had a negative experience at Sussex Honda except for yesterday afternoon 2hrs and 45 minutes waiting and $242.00 later all I can say is Jeff said "I didn't make the cut".Sorry Jeff i really don't have time to stop by doing the week . I had to edit this review because now the maintenance light and little wrench is still on the dashboard,it was never reset which means a trip back to newton, not good ........

I went to the dealer For the first time and I had several issues with the truck that I bought . I had several issues that had to be looked at so the attendant gave me a loaner car because it was gonna be a while. He said at least two hours and it turned out to be five hours. I took the loaner car had no gas in it so I came back in and said it needs gas so had a quarter tank I said no it’s empty. He came out and looked and he said oh OK. ... Read More

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Google - Jan 9, 2025

I went to the dealer For the first time and I had several issues with the truck that I bought . I had several issues that had to be looked at so the attendant gave me a loaner car because it was gonna be a while. He said at least two hours and it turned out to be five hours. I took the loaner car had no gas in it so I came back in and said it needs gas so had a quarter tank I said no it’s empty. He came out and looked and he said oh OK. I saw put some gas in it. I’ll get the receipt which I did. I put $20 worth of gas in that 6 1/2 gallons and he got the receipt and never reimburse me for it said both in question anything tuneup I said cost anything anyway I thought it was here very badly and I just left couldn’t say anything, but would never go back to that dealership again again I’ll tell you the Honda truck is a perfectly good vehicle. The issues were legitimate. They must’ve rushed it because they found nothing at all, but I’ve had a very bad experience with HONDA would never go back.

Only speaking about the sale side idk about the service part of this place. One of the worst experiences I have ever had purchasing a car would definitely not recommend buying a Honda from here.

I called twice to ask for pricing on services and nobody ever gets back to me. Disappointing

To much to write about how disappointed i am in Sussex honda. My concers about my tires was ignored. So i went for a second opinion and with out telling the other honda dealer my concerns about my tires, the 1st words out of their mouth was "you need at least 2 front tires" Sussex honda just blew off all my concers about my car. I dont think they even checked it out. Thank goodness there is not charge for having your car checked out. I would not recommend Sussex honda. There is a lot more details to story.

This review is for the service center. A few months back, my 2019 Honda Insight was towed to their service center (their location was the closest at the time) due to warning lights. The service center called for information about my vehicle and they were told that there were warning lights and the car was unsafe to drive. They called back and was told that the oil and oil cap needed to be replaced and the car will be ready to be picked up the same day. Got my car. Drove 1.5 hours and picked up my child from school. On our ... Read More

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Google - Nov 3, 2024

This review is for the service center. A few months back, my 2019 Honda Insight was towed to their service center (their location was the closest at the time) due to warning lights. The service center called for information about my vehicle and they were told that there were warning lights and the car was unsafe to drive. They called back and was told that the oil and oil cap needed to be replaced and the car will be ready to be picked up the same day. Got my car. Drove 1.5 hours and picked up my child from school. On our way home the engine exploded and almost got in a serious car accident. We got it towed to a different Honda and was told its going to cost 7K-10K to get fixed and according to them the service dept (Newton) failed to run diagnostics. A woman "manager" from Newton service department called us for a service survey and we told her what had happened. No call back. Not a care in the world that my child and I could have been seriously hurt (and others on the road) because they failed to run diagnostics. If you value your life, do not get your car service from this location.

I was happy with the initial purchase of my 2023 Honda CR V. On July 2024, I was very unhappy with their claim of 2 year free maintaince. When I bought the car, they put a sticker for maintenance at 5,000, which they honored. They put a sticker for 10,000, which they honored. The 3rd sticker said come in July, which I did at 15,000 miles and was told they would not do the oil change because the oil it's not below 15%. The service advisor told me he changes oil in all his cars every 5,000,still Honda wouldn't cover anymore at 15,000 miles. The funny ... Read More

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Google - Jul 27, 2024

I was happy with the initial purchase of my 2023 Honda CR V. On July 2024, I was very unhappy with their claim of 2 year free maintaince. When I bought the car, they put a sticker for maintenance at 5,000, which they honored. They put a sticker for 10,000, which they honored. The 3rd sticker said come in July, which I did at 15,000 miles and was told they would not do the oil change because the oil it's not below 15%. The service advisor told me he changes oil in all his cars every 5,000,still Honda wouldn't cover anymore at 15,000 miles. The funny thing is, I had brought my older accord in oil change, which is not under warranty and they put a sticker to come back in 5,000 miles. Other dealers that offer free maintenance for new cars like Hyundai do not try to nickel and dime you for an oil change.

I went in telling them exactly where a squeak was coming from and told them what the problem was. Not only did they ignore my comment, but they tried to tell me I was wrong and that I needed a new e brake cable because it was loose (there's a nut under the center console that can tighten the line, no need for a new cable at all). So after wasting $98 and being without a car for 2 days, I decided to fix the problem myself. It took me 1 minute to find what was making the noise, and 5 minutes to ... Read More

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Google - Apr 23, 2024

I went in telling them exactly where a squeak was coming from and told them what the problem was. Not only did they ignore my comment, but they tried to tell me I was wrong and that I needed a new e brake cable because it was loose (there's a nut under the center console that can tighten the line, no need for a new cable at all). So after wasting $98 and being without a car for 2 days, I decided to fix the problem myself. It took me 1 minute to find what was making the noise, and 5 minutes to repair and replace it. I went to them to save some time so I didn't have to do it myself, but instead wasted 2 days and ended up doing it myself anyway. This is the last time I go to this honda place for any kind of repair.

I had an appt at 7 for a duplicate key. I called and left 2 messages 5 to 7 and 710. The lights were not on yet. I pulled out of the lot at 720. They called me at 726... needless to say. I did not get my key. I'll try again when I have the day off..

Had to get a key fob replacement. Called Monday.Got a price quote for everything. FOB needed to be ordered. Will take an hour to do the whole thing. Gave the okay. Made an appointment for this Wednesday at 1 pm. Got a text message and 2 phone calls confirming my appointment. Drive from PA to the Newton NJ dealer today for the scheduled appointment time. A few minutes after arriving I'm told they don't have the replacement FOB. They have to order it and will call when its in and I have to schedule another appointment. Don't know ... Read More

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Google - Mar 6, 2024

Had to get a key fob replacement. Called Monday.Got a price quote for everything. FOB needed to be ordered. Will take an hour to do the whole thing. Gave the okay. Made an appointment for this Wednesday at 1 pm. Got a text message and 2 phone calls confirming my appointment. Drive from PA to the Newton NJ dealer today for the scheduled appointment time. A few minutes after arriving I'm told they don't have the replacement FOB. They have to order it and will call when its in and I have to schedule another appointment. Don't know who dropped the ball or should I say the FOB but I am not a happy camper right now. I let the staff know my frustration in a calm manner. Hopefully they get the FOB quickly and I can get my replacement soon.

Edit (3/13): Clearly doesn't care about the customer. The phone number for the message below is the main number, not a direct line. Would have expected a direct line of someone to talk to rather than the automated message. Used to be top notch dealer and service center with fair prices. Something changed in the last year or two and now service center is money hungry. Charged me 150 for OEM rotors I can buy anywhere for 100. Pretended they were doing me a favor by giving me a few discounts. They squeezed a few hundred dollars out of me, but lost ... Read More

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Google - Feb 28, 2024

Edit (3/13): Clearly doesn't care about the customer. The phone number for the message below is the main number, not a direct line. Would have expected a direct line of someone to talk to rather than the automated message. Used to be top notch dealer and service center with fair prices. Something changed in the last year or two and now service center is money hungry. Charged me 150 for OEM rotors I can buy anywhere for 100. Pretended they were doing me a favor by giving me a few discounts. They squeezed a few hundred dollars out of me, but lost a customer.

Looked at a car on a Saturday. Left a deposit online. Was working with the salesperson for 2 days on financing and they sold the car to someone else. Typical sales move! I'm sure there is some type of contractual obligation that they violated. Went to Hackettstown Honda and had a better experience. Will be sure to tell everyone I know, not to trust these people. Not representative of the Honda brand.

We've been Sussex Honda customers for over 22 years and our experience yesterday with Danny, Service Advisor is the reason why. Danny went over and above his job description to help us out when we needed emergency help. He stepped up and helped us himself without asking for anything in return. Service like what Danny, and all the rest of the Sussex Honda folks, give every day is why we will remain customers of the Sussex Honda family!

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Let me start by saying I bought several Hondas from this dealership for me and my family, and have always had a good experience until lately. My wife and I were looking to purchase a new 2024 HRV and trade in our 2020 Hyundai Kona. I had already been to another Honda dealership, and was given a trade value. We decided to go back to Sussex Honda because that's where we always bought our Hondas. Unfortunately, Sussex Honda offered us $2,000 less for our trade than the other dealership. When we informed them that we already had another offer from another Honda ... Read More

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Google - Oct 6, 2023

Let me start by saying I bought several Hondas from this dealership for me and my family, and have always had a good experience until lately. My wife and I were looking to purchase a new 2024 HRV and trade in our 2020 Hyundai Kona. I had already been to another Honda dealership, and was given a trade value. We decided to go back to Sussex Honda because that's where we always bought our Hondas. Unfortunately, Sussex Honda offered us $2,000 less for our trade than the other dealership. When we informed them that we already had another offer from another Honda dealership for $2,000 more, they just said that they go by some book value and had no idea how they could offer us that much more for our trade. They also said that the other dealership would most likely try some funny business to make up for their high trade value. Well I'm happy to report that we just picked up our new HRV at the other dealership and we did get the extra $2,000 for our trade, and there was no funny business. If you're looking to trade in a car, make sure you shop around. Our new HRV would have cost us an extra $2,000 if we bought it at Sussex Honda.

To slow After I left have to go back tire sensor on Not a good day

Sussex Honda - It does not get better than this! Having been to many dealerships in my lifetime, this is one of the best dealerships that is still around. The entire dealership team from Gary to Jeff were "Top Shelf" professionals. They showed a genuine concern for the customer's concerns and answered all of my questions. They made the process of buying a vehicle simple and explained everything that was involved with the purchase so that there were no sudden surprises when I went to closing the deal. Dealerships in this day following the Pandemic should take ... Read More

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DealerRater - Sep 8, 2023

Sussex Honda - It does not get better than this! Having been to many dealerships in my lifetime, this is one of the best dealerships that is still around. The entire dealership team from Gary to Jeff were "Top Shelf" professionals. They showed a genuine concern for the customer's concerns and answered all of my questions. They made the process of buying a vehicle simple and explained everything that was involved with the purchase so that there were no sudden surprises when I went to closing the deal. Dealerships in this day following the Pandemic should take a lesson from this dealership when doing business. Thanks to the team at Sussex Honda, you made this purchase a pleasure.

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Bought a brand new hrv here sales was great but now the car wasn’t handling right.Very excessive pulling while driving on 80 with or without the lane assists. Also got this popping sound while turning from stop. Called and went had an appointment was told I didn’t? Got the call log to prove I did but okay. Service “tech” then went ahead in a hurry to say let’s jump in after I explained the situation. Not only did this guy not care at all about feeling the car out he also just sped really fast up the ... Read More

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Google - Sep 2, 2023

Bought a brand new hrv here sales was great but now the car wasn’t handling right.Very excessive pulling while driving on 80 with or without the lane assists. Also got this popping sound while turning from stop. Called and went had an appointment was told I didn’t? Got the call log to prove I did but okay. Service “tech” then went ahead in a hurry to say let’s jump in after I explained the situation. Not only did this guy not care at all about feeling the car out he also just sped really fast up the street turned right around sped very fast again took a very aggressive turn into the dealer lot and said I don’t see a think there’s a problem? Like that was it not even a mile test going way over posted limit? I know there’s something wrong with the car cause it’s got 6000 miles and it’s driving like my old beat up car I had control arm and steering rack issues with.I’m hoping this will get solved otherwise I’m done with Honda. I’m having an actual master tech who I happen to know confirm my suspicion and I guess hopefully get it fixed. Update: Honda has issued a recall for the steering systems for the new HRVs and other vehicles. No update from the dealer yet prior complaints were ignored. No calls returned

Still waiting for a call back. Problem hasn’t been fixed that I paid for.

My experiences at this dealership have been terrible. Not only do I have to visit there multiple times for the same issues, the service advisor “forgot” to call me when my car was ready for 2 weeks until I finally called them. I have spent a fortune on repairs and some they have caused. I can’t even get an oil change without an issue… I tried to take my vehicle elsewhere for an oil change, and they refused to do it saying that they stripped the screw and could not do in. They even didn’t screw on the shield ... Read More

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Google - Aug 27, 2023

My experiences at this dealership have been terrible. Not only do I have to visit there multiple times for the same issues, the service advisor “forgot” to call me when my car was ready for 2 weeks until I finally called them. I have spent a fortune on repairs and some they have caused. I can’t even get an oil change without an issue… I tried to take my vehicle elsewhere for an oil change, and they refused to do it saying that they stripped the screw and could not do in. They even didn’t screw on the shield underneath, which flew off while I was driving, they cracked my AC when replacing the head gasket and said they would take care of fixing it, which I’m sure is going to be rigged in some weird way… Every time I go there I have to go at least three times for the same issue. The only reason I go is because I get a loaner, which they don’t even keep track of their inventory because the service advisors don’t know half the time if I have a loaner or not until I return the key. If I was the owner of this company, I would take some time to review the staffing here and make a lot of changes. They had my car for multiple weeks. I picked it up, and the brakes were shaking and grinding. And they said it’s not dangerous, but you may need brakes soon… Why on earth would they not tell me about my brakes while my car has been sitting there for over three weeks? I guess it’s a good thing because I will take it to a reputable place to get it fixed.

Oil changes do not take almost 2 hours to do. Why make an appointment when they don’t take your car for after an hour.

The work done on the vehicle was adequate the communication between the service department and myself was horrible. I had to keep calling to see what the status of my car was and that was for over a week

Made the process of buying a new vehicle smooth especially coming from another state. Simon was more than helpful.

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BAD....BAD...BAD EXPERIENCE!!! I bought a new car at the beginning of December of 2022 and I was told that I will be using temporary plates for 30 days while I paid for new permanent plates to be order through Honda dealer. Not to mention that my plates expired 10 days ago and I was told that they don't know when my permanent plates will be coming in. While I am driving with expired temporary plates I received over 12 violations in the mail with my temporary plates listed on different cars due to unpaid tolls. I asked the one of the ... Read More

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Google - Jan 19, 2023

BAD....BAD...BAD EXPERIENCE!!! I bought a new car at the beginning of December of 2022 and I was told that I will be using temporary plates for 30 days while I paid for new permanent plates to be order through Honda dealer. Not to mention that my plates expired 10 days ago and I was told that they don't know when my permanent plates will be coming in. While I am driving with expired temporary plates I received over 12 violations in the mail with my temporary plates listed on different cars due to unpaid tolls. I asked the one of the managers to provide or extend these temporary plates and I was told that they cannot do that. I told the manager that I have all these violations that I received in the mail having my temporary plates listed on different cars and I was told that I need to call myself for every violation and dispute. I spent lot of time on the phone trying to solve some of these issues but the violations are keep coming in .....more and more.... It's been 6 weeks since I bought the car and it seems like nobody can solve the problem. I asked the manager what happens if I get pulled over and the answer was to bring the ticket to Honda .....UNBELIEVABLE. DON'T TRUST THESE PEOPLE . I don't think that they know what they are doing and they don't bother to help either. I am going to report this to the police tomorrow. I had enough of these people asking me to fix what they messed up. ZERO STARS FOR HONDA IN HAMPTON NJ - VERY POOR CUSTOMER SERVICE.